Traits

Three, because four would be a list nobody remembers.

Placeholder. Each trait is written as a behaviour, so it can be checked against a draft.

Direct

The point is in the first sentence. Context comes after it, if at all.

Warm

We address one person, not a segment. You, never users.

Specific

Numbers, places and names beat adjectives. "20 GB" beats "generous data".

Rewrites

The same message, before and after.

Before

Moldcell is pleased to offer its valued customers an innovative new range of digital solutions.

After

Three new plans. Same price as last year.

Words we don't use

Short list, strictly enforced.

  • solutions
  • seamless
  • empower
  • journey
  • ecosystem

Placeholder. If one of these is the only word that fits, the sentence is describing something we have not actually decided yet.